This position will provide oversight to the Client Services Team and will supervise team members. This role will serve as a point of contact for escalations. In addition, this position will provide perform daily Client Services duties to include providing information to clients, producing transcripts and enrollment verifications, Registrar’s Office forms, retrieves information from the student information system. Assists with daily deposit submissions to the Bursar’s Office and Payment Card Industry (PCI) Compliance. Ensure and maintain front office and telephone coverage during all business hours. Job Related Minimum Required Education and Experience Requires a bachelor’s degree in a job related field and 5 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Required Certification, Licensure/ Other Credentials Preferred Qualifications Must have exceptional customer service and conflict management skills. Action-oriented, highly dependable, and adaptable to changing circumstances. Adept at engaging others in facilitating decision-making. Experience with academic records, registration, advising, and instructional processes and student information systems in higher education is preferred. Knowledge/ Skills/ Abilities Demonstrated leader with supervisory experience and a strong understanding of the policies and procedures affecting service areas. Communicates effectively and confidently while building and maintaining positive working relationships with faculty, academic administrators, systems analysts, and support staff. Functions as a collaborative team member who can work independently without ongoing supervision, process and prepare written information, analyze complex processes, and develop solutions to problems. Able to perform effectively under the pressure of rigid deadlines while maintaining discretion when handling confidential materials. Job Duties Job Duty Client Services. Provides operational direction and guidance to the Client Services area. Monitors and evaluates the quality of service provided to constituents via office visits, telephone calls, and electronic communications. Recommends and facilitates service enhancements. Acts as key resource and point of escalation for Client Services team. Maintains composure and resolves concerns in a direct and tactful manner. Essential Function Yes Percentage of Time 30 Job Duty Academic Records & Student Registration. Maintains a strong commitment to the integrity, accuracy, and security of all student data. Validates and controls all requests for reports concerning confidential student information in accordance with FERPA guidelines. Serves as subject matter expert in registration processes and procedures. Assists with troubleshooting registration errors and managing registration exceptions. Establishes policies and procedures in conjunction with Registrar goals and objectives. Essential Function Yes Percentage of Time 30 Job Duty Compliance Reporting / Safety Management. Maintains compliance documentation in accordance with Payment Card Industry Data Security Standards (PCI DSS). Completes annual PCI Compliance survey and collects Attestation of Compliance certificates. Manages daily receipts, deposits, and account reconciliation for all register transactions. Reports financial details to the Office of the Bursar within the established timeframe. Performs periodic reviews of safety management procedures to ensure proper preparation and response to critical events. Essential Function Yes Percentage of Time 10 Job Duty University Events. Organizes staffing support for University events requiring Registrar’s services including new student orientation and move-in day. Assists with the planning of Fall and Spring Commencement duties handled by the Office of the University Registrar. Organizes the student process and recession at University Commencement ceremonies and assists with recruitment and training for temporary Commencement staff. Essential Function Yes Percentage of Time 15 Job Duty Staff Development & Team Leadership. Fosters a positive and collaborative work environment, promotes professional growth, and ensures high-quality service delivery by providing ongoing training to client services team. Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices. Contributes to the overall success of the Registrar’s Office by performing all other duties and responsibilities as assigned. Essential Function Yes Percentage of Time 15 Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. Safety Sensitive or Security Sensitive No Hazardous weather category Non-Essential Posting Detail Information Number of Vacancies 1 Desired Start Date Job Open Date 06/18/2026 Job Close Date 08/02/2026 Open Until Filled No

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